This Diploma is approved as vocational programs under the Private Career Colleges Act, 2005
This unit group includes clerks who answer enquiries and provide information regarding an establishment's goods, services and policies and who provide customer services such as receiving payments and processing requests for services.
They are employed by retail establishments, call centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.
accounts information clerk, bus information clerk, call centre agent – customer service, complaints clerk – customer service, counter enquiries clerk, courtesy desk clerk, customer service clerk, customer service representative – call centre, enquiries clerk, information clerk – customer service, hospital information clerk, lost-and-found clerk, order desk agent, public relations clerk, tourist information clerk
The following is a summary of main responsibilities for some occupations in this unit group:
Customer service clerks in retail establishments answer, in person or on the phone, enquiries from customers and investigate complaints regarding the establishment's goods, services and policies; arrange for refunds, exchange and credit for returned merchandise; receive account payments; and receive credit and employment applications
Call centre agents take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts
Customer service clerks in insurance, telephone, utility and similar companies explain the type and cost of services offered; order services; provide information about claims or accounts; update accounts; initiate billing and process claim payments; and receive payment for services
Information clerks provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries
Completion of secondary school is usually required
Completion of some college or other post-secondary programs may be required
Clerical or sales experience may be required
Progression to supervisory positions is possible with experience
Customer Service Course Details
The Customer Service Course at ABC Access Business College is a Full Time Hospitality & Tourism program . You can find this program at multiple campus locations. Career opportunities that are related to Customer Service Course earn an average total salary range of $21,000 - $40,000 annually – the only credential requirement for this course is a Diploma
This program will allow you to enter the Hospitality & Tourism job market at a higher pace and armed with all the required talent and skills. This course includes Hospitality & Tourism industry certifications to reflect the growing requirements in this fast pace competitive world. Stay one step ahead & evolve much quicker than your competitors and the market.
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Learn more about the education and preparation needed to become an Customer Service at ABC Access Business College by filling out the contact form today to propel your career towards your dream job.
Disclaimer: We make every effort to provide accurate information on Hospitality & Tourism courses and programs provided by ABC Access Business College. However, this information on Customer Service course is subject to change without prior notice and we would highly encourage that you contact the school and colleges directly to verify this information before applying.